This policy applies to the engineering project supply and installation services provided by Shandong Kaige Home Engineering Co., Ltd., as well as standard product orders. Due to the fact that engineering projects are usually customized for production based on your site conditions, this policy provides separate explanations for engineering projects and spot products.
We take responsibility for product quality. The product is inspected by the quality testing center before leaving the factory and meets the national standards and technical standards stipulated in the contract. If the product is damaged, missing or does not comply with the agreement due to our own reasons during transportation or installation, please notify us in writing (including photos) within 7 days after receipt. We will arrange personnel to verify and be responsible for free rework, replacement or supplementation.
When there is a design change during the on-site construction phase of an engineering project, both parties shall separately confirm in writing the content, cost, and impact on the construction period of the change. If the completed process needs to be dismantled or reworked due to your reasons, the corresponding costs shall be borne by your side; Any rework or losses caused by our own reasons shall be borne by us.
We agree to a refund in the following circumstances:
① After verification, the rework that falls under our quality responsibility still cannot meet the agreed standards;
② Due to our production capacity or delivery reasons, the contract cannot be fulfilled and has been confirmed in writing by both parties;
③ You have requested in writing to cancel the customized products before production begins.
① Product issues caused by inconsistent on-site conditions such as installation environment, wall size deviation, humidity, etc;
② Damage caused by unauthorized dismantling, handling, or improper use by your side;
③ Customized products that have been completed and accepted;
④ The inability to perform due to force majeure.
Refund requests must be submitted in writing to the email address hello@beehonor.com Or call+86 138 6406 9608. After verification, we will complete the refund within 15 working days and refund the amount through the original payment channel; The time required for bank transfer is subject to the processing of financial institutions.
Under normal use and maintenance conditions, the quality assurance period for wooden products is 12 months, calculated from the date of project acceptance. Any repairs or replacements caused by product quality issues during the warranty period shall be borne by us.
Shandong Kaige Home Engineering Co., Ltd
Phone:+86 138 6406 9608 Email: hello@beehonor.com
